Refund Policy
At Haru Group, we are committed to delivering value and satisfaction through our services. Please review our refund policy carefully:
General Policy
By signing up, you acknowledge and accept our refund policy, which states that both subscription and one-time services are non-refundable. This policy reflects the non-returnable nature of personalized digital services and manual labor. We operate as a low-cost creative service, and you have the flexibility to cancel on a month-to-month basis. While we aim for your satisfaction, this is not a service where you only pay if you are pleased. Your payment covers creative deliverables based on your brief, feedback, and revisions. We do not guarantee satisfaction, marketing results, growth, or engagement, but we are committed to implementing your revisions.
Our service operates on a subscription basis rather than on-demand, meaning that once you make a purchase, we reserve team members to deliver updates for you. As such, failure to utilize the service does not entitle you to a full or partial refund.
Subscription Services: All subscription services are non-refundable due to their personalized nature. By subscribing, you confirm that payment is for creative deliverables based on your brief, feedback, and revisions. While we cannot guarantee satisfaction, results, or growth, we will implement your revisions.
One-Time Consultations: Payments for one-time consultations are also non-refundable.
Influencer or Customized Marketing Campaigns: Deposits for these campaigns are non-refundable, and any refunds for the remaining balance must be negotiated individually, although they are generally not accepted due to already delivered work.
Deliverables
We are committed to making revisions to meet your expectations, though refunds are not available due to the nature of the personalized services and work.
Approval of deliverables are considered final and no more revisions are allowed after approval.
Cancellation
Cancellation can be done at any time by emailing Haru Group with a cancellation request. You will receive confirmation after the cancellation is submitted. Prorated refunds are not issued for early cancellations. If you're charged because you failed to cancel in time, we cannot offer refunds as charges cannot be reversed once processed. Cancellations take effect at the next renewal date, and the current billing period is non-refundable.
Renewal
Subscription services renew automatically every month, meaning clients will be charged automatically every month.. Once renewed, payments cannot be refunded, and clients are responsible for all content/work owed during that period.
Results
Content creation is just one aspect of achieving business results. We don't guarantee specific outcomes, due to us being a creative service business with final approval in your hands, and many factors beyond our control. You are paying us for creative deliverables that our team spends time creating based on your brief and feedback.
Onboarding & Sign-Up
Failure to complete the onboarding questionnaire does not qualify for a refund, but we can convert your payment into credits for other services.
Refund requests immediately after completing the questionnaire do not qualify for a refund, as our service production starts immediately. Depending on the timing, we might be able to turn the payment into credits for other services if desired.
Technical Issues
You pay us for the creation of social media content. Posting and scheduling is a free, value-added service, meaning no refunds will be offered for any issues related to this. We will, however, do our best to resolve any technical issues.
Any issues related to connecting your social media accounts in our scheduling platform does not warrant refunds. If the issues can’t be resolved, we advise clients to download the content and post it manually instead.
We can’t post any approved content until you have connected at least one social media account to our scheduling platform.
In the case that your social media account is disabled, or if posts for sensitive industries (weight loss, cannabis, etc.) are removed by the respective platform we will not be held accountable and will not be offering refunds. You approve all our work before it goes out, and it's your responsibility.
You are paying us for the creative deliverables (creation of content, etc.) - and not the actual scheduling/posting. So if for any reason we are not able to schedule/post it to your social media accounts, it does not warrant a refund.
You are ultimately responsible for reviewing your social media accounts and assuring that your connection is working and that our posts are being published as intended. Posts that failed to be posted due to account disconnects on the scheduling platform does not warrant a refund, but we can reschedule the posts once the issue has been resolved - or you can post it manually.
Mistakes
We adhere to a 'no errors' policy and employ multiple quality assurance steps, but occasional mistakes can occur. It is crucial for clients to review and approve content carefully, as refunds are not issued for errors such as typos, incorrect information, or timing issues with posts.
We do not refund for typos, incorrect information in deliverables or anything else
We do not refund for a post going out on a certain date if it was meant for another
We do not refund for a post that can’t be posted as the intended date has been exceeded - however we can create a new post to replace it.
Delays
Delayed communications can cause many problems, and we will not refund for delays caused by the Client.
Any delays caused by Haru Group do not warrant a refund, but we can push back the billing date to make up for the time lost.
Any delays caused by the client will not result in the billing date being pushed back - or any refunds.
If 25 days have passed since signing up, without the questionnaire being submitted, we will create the deliverables (unless otherwise specified) based on our own research and no revisions will be allowed.
If we do not receive feedback or approvals by the time your next month's charge arrives, we will start creating the next month of content, so that we keep delivering what you paid for, and you can use it when you're ready. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch.
Credit Card Disputes
You agree and voluntarily consent to not dispute your payment for any reasons covered in our terms & conditions and refund policy.
You are fully aware that, in the event of a credit card dispute, all deliverables (and published content) we have delivered during the lifetime of your subscription will be deleted instantly and automatically as a system default, and we can't do anything to bring it back.
Disputes halt all credits, communication, and account work.
If you win a dispute, due to your bank siding with you even though it’s clearly against our terms and refund policy, then we will send you an invoice to cover the disputes amount including any fees we have incurred with payment due upon receipt. If this isn’t paid, your account will be turned over to related collection companies and reported to all three credit bureaus.
Blackmail & Threats
We do not tolerate attempts to bypass our refund policy through blackmail, such as threats of disputes or negative reviews for refunds although we’ve delivered our part of the agreement.
Many review platforms have policies against using reviews as blackmail or threats and may remove unjust reviews or ban users who violate their policies.
Blackmail and extortion may escalate to legal actions, as civil and/or criminal defenses. We may seek civil remedies for any damaging negative reviews left where we believe that it is related to refund requests.
We appreciate your understanding and cooperation with these policies, designed to maintain a fair and transparent relationship while ensuring the highest quality of service.