Terms & Conditions

1. Introduction

Welcome to Haru Group! These Terms and Conditions govern your use of our website located at haruhub.com and the services provided by Haru Group (referred to as "we," "us," or "our"). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

2. Services Provided

Haru Group specializes in influencer marketing, social media consulting, and content creation services. By using our website, you acknowledge that the services offered may vary, and we reserve the right to update, modify, or discontinue any service at any time.

3. Eligibility

You must be at least 18 years old to use our services. By accessing and using our website, you represent and warrant that you have the right, authority, and capacity to enter into this agreement and abide by all of these Terms and Conditions.

4. User Accounts

To use certain services on our website, you may be required to create an account. You agree to provide accurate, current, and complete information and keep it updated at all times. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

5. Payment and Fees

Some services provided by Haru Group may require payment. By purchasing any service, you agree to pay the applicable fees. We use Stripe, ACH Tranfer to process payments securely. All fees and charges are non-refundable unless otherwise stated.

6. Collaboration & Communication

6.1 - Service Delivery

Haru Group strives to deliver the highest quality services in a timely manner. Each client works with an account manager as their point of contact and support. A successful partnership relies on timely, honest, and detailed feedback. Approval of deliverables is considered final, and no more revisions are allowed after approval.

6.2 - Social Media Account Issues

Since we work with third-party social media platforms, we cannot control issues such as connection errors, disconnections, or password changes. However, we will do our best to resolve errors within our control. Please contact the support of each platform for issues outside of our control.

6.3 - Scheduling & Posting

You acknowledge that Haru Group cannot schedule and post approved content until at least one platform has added Haru Group's Account Manager as a collaborator. If you are unable to connect your social media channels successfully, it does not warrant a refund, as we still create the actual content and posts for you.

If you prefer not to add the Account Manager as a collaborator, you can download the posts and manually post them on your own. Haru Group's posting and scheduling is a free, value-add service, meaning no pro-rated refunds will be offered for issues related to this. We will, however, do our best to resolve any technical issues.

6.4 - Support

Due to the low-cost, high-volume nature of our services, we provide support and communication exclusively through our dashboard or email — no phone calls are available. Any online video or audio chats must be pre-scheduled in advance. We aim to provide efficient assistance within these communication channels to ensure smooth service delivery.

6.5 - Client Delays After Signup

Our service delivery begins as soon as you have signed up and completed the onboarding questionnaire. If you do not complete the onboarding questionnaire, it does not warrant a refund. Your payment(s) will turn into credits you can use in the future whenever you want, and they will never expire. We will not push back the billing date for delays caused by you.

6.6 - Lack of Feedback or Approval

Once we send you the deliverables, we expect you to provide timely feedback or approval. If you delay this, causing time-sensitive posts to become outdated, we will not replace those posts with new ones.

If we do not receive feedback or approvals by the time your next month's charge arrives, we will start creating the next month's content. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch. As long as we have created and delivered your posts, we are fulfilling our Service as described.

6.7 - Respectful Communication

We have many clients, the majority of whom are pleasant to work with. However, we will not tolerate rude, impolite, or disrespectful behavior. We will cancel such accounts immediately without warning. No refunds will be made in this case, with no exceptions.

6.8 - Best Practices

If you change your password, please inform us immediately. Monitor your accounts to ensure posts are being published successfully. Provide us with clear direction and feedback and communicate with us as you would with any in-house team member.

7. Refund Policy

By signing up, you accept our refund policy, acknowledging that all subscription and consultation services are non-refundable. This is due to the non-returnable nature of personalized, digital services and manual labor. We are not a full-service agency; we are a low-cost creative services subscription that you can cancel month-to-month.

While we strive for your satisfaction, this is not a “pay only if you like it” service. You pay us for creative deliverables based on your brief, feedback, and revisions. We don’t guarantee satisfaction, marketing results, or engagement. No refunds are available for any reason.

One-Time Services: Marketing consultation services, as well as any other one-time services we offer, are non-refundable. These services involve significant manual effort, time, and expertise, which cannot be recovered once delivered.

Subscription Services: Our Social Platform Management subscription services are non-refundable. By signing up for a subscription, you are paying for the creation of content and strategies tailored to your business needs. The time, labor, and creative effort that goes into this process are non-recoverable.

Influencer & Customized Marketing Campaigns: For influencer campaigns and customized marketing campaigns, refunds must be negotiated on a case-by-case basis. These campaigns involve coordination with external parties, which may include influencer contracts, third-party platform integration, and tailored marketing strategies.

However, deposits are non-refundable under any circumstances. The deposit secures our time, resources, and commitment to the campaign. If a refund is negotiated for any reason, it will only apply to amounts paid beyond the non-refundable deposit and will be prorated based on the work already completed.

7.1 - Connectivity Issues

Posting and scheduling is a free, value-add service. No refunds will be offered for any issues related to this, though we will do our best to resolve technical problems.

7.2 - Results & Performance

Content is just one part of the puzzle when it comes to business results. We don't guarantee results due to our nature as a creative service business. You are paying us for creative deliverables that our team spends time creating based on your brief and feedback.

Read the full refund policy here: www.haruhub.com/refund-policy

8. Haru Group Obligations

8.1 - Haru Group provides services according to our standard policies and procedures. We reserve the right to reject clients for any reason.

8.2 - Haru Group's rules, policies, and operating procedures may change at our discretion. This includes pricing and package inclusions.

9. FEES & PAYMENT

9.1 - Payment Terms

All fees, including subscriptions and one-time consultations, must be paid in full and in advance. Subscription services are billed monthly, and one-time consultations require payment before scheduling. By signing up, you authorize Haru Group to charge your payment method for the agreed fees.

9.2 - Late Payments

Unpaid fees result in service suspension until full payment is received. Haru Group is not responsible for any missed or delayed services due to unpaid fees. All payments are non-refundable.

9.3 - Cancellation

To cancel services, notify us in advance. Once cancellation is requested, you will receive a confirmation. No refunds are offered for cancellations mid-billing cycle, and services will continue until the end of the current period.

9.4 - Use of Client Logos & Social Media

By using our services, you grant Haru Group permission to showcase your company logo and social media links in our marketing. If you prefer we do not use these assets, notify us in writing.

9.5 - Service Continuation

If no feedback is provided within 30 days of content delivery, it will be automatically approved. Clients are responsible for reviewing posts in a timely manner.

9.6 - Refunds

No refunds are issued except in cases of material breach by Haru Group. Fees represent payment for time and services rendered.

9.7 - Disputes

Clients agree to these terms and conditions when signing up. We will vigorously pursue any client who breaches the terms and conditions.

10. Warranty Disclaimers

Haru Group does not guarantee specific outcomes, such as increased engagement or business results, as results depend on various external factors beyond our control. While we strive to meet your expectations, we do not guarantee satisfaction with creative content. Payment covers our expertise and resources, not guaranteed results.

We cannot ensure error-free connections or uninterrupted service with third-party platforms. Technical issues or changes made by these platforms may affect content posting or scheduling.

Haru Group is not liable for errors in content once approved by the client. It is the client’s responsibility to thoroughly review deliverables. We are not responsible for issues arising from third-party applications or integrations that affect service delivery.

All services are provided “as is,” without implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that our services will meet specific needs. We are not responsible for changes in social media algorithms, platform restrictions, or shifts in audience behavior that may impact our services.

Haru Group disclaims all warranties related to this Agreement, the Services, or any materials or assistance provided, including but not limited to, warranties of merchantability, course of performance or dealing, trade practice, title, non-infringement, and fitness for a particular purpose.

11. Indemnity

Client indemnifies Haru Group and its affiliates from any losses, costs, damages, liabilities, and expenses arising from breaches of this Agreement, claims related to the use of intellectual property, issues with social media account suspensions, copyright infringements, or third-party platform problems. The client assumes full responsibility for all assets and content posted to their social media accounts.

12. Limitation of Liability

Haru Group is not liable for indirect, consequential, or special damages. Our total liability is limited to the amount paid for services in the preceding one (1) month.

13. Miscellaneous

This Agreement constitutes the entire understanding between the parties and may only be amended in writing. It is governed by the laws of Wyoming, with any disputes resolved there. Notices should be sent to Haru Group’s business address in Georgia. If any provision is found invalid or unenforceable, the remaining provisions will continue to be effective.

14. Confidentiality Agreement (NDA)

By agreeing to these terms, you acknowledge that in the course of our service provision, you may share confidential information with us, including business operations, client details, and proprietary data. We commit to using this information solely for the purpose of delivering our services to you and not for any other purpose.

We will take reasonable steps to ensure this information is kept secure and only shared with employees or subcontractors who need to know this information to provide our services and who are bound by similar confidentiality obligations.

Any information shared must not be publicly known, and we will not use or disclose it except as needed for service delivery or as required by law. This confidentiality commitment lasts for the duration of our service provision and extends for two years after its conclusion. Breaches of this confidentiality may result in legal action to prevent further disclosure and to recover damages.

15. Credit Card Disputes

Clients agree to these terms and conditions when signing up. Charges are presumed accurate unless disputed within 14 days. Disputes halt all credits, refunds, and account work. Negotiation is preferred over disputes. Haru Group may pursue legal action for any disputed amounts that remain unpaid.